We have perfect return service.
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
If you want to return the goods, please feel free to email our customer service( E-mail: [email protected]
We accept cancellation of orders before the product is shipped. If the order is cancelled, you will get a full refund. If the product has already been shipped, we will not be able to cancel the order.
If you cancel the order before the goods are delivered, you will receive a refund within 15 days after your application.
If due to our reasons, the received goods are damaged or incorrect, consumers do not need to bear the freight.
For returns caused by consumers, such as the wrong phone number or address, the freight will be borne by consumers. The specific cost is subject to the courier company you choose.
When returning goods, please keep the outer package intact without affecting the secondary sales.
When returning goods, please negotiate with the customer service of our website to determine the choice of express company. Try to choose the express company with cheap freight, such as EMS.
The refund will be returned to your bank account within 15 days after we receive your returned goods.
If you have not received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially released. Next contact your bank. There is usually some processing time before refunds. If you have completed all of these operations but have not received a refund, please contact us.
If you are not satisfied with the goods and need a refund, please contact our customer service to get the return address and don't return the item to the address listed on our webiste .
Return Address: intersection of Luyuan road and Fengye street, Dahe Road, Huiji District, Zhengzhou City, Henan Province PRC
Tel: (86) 0371-63670228
Email Address: [email protected]